Child Safety Standards
1. Age and audience
- Sylera is intended for users 16 years of age and older.
- We do not knowingly offer the service to children under 16, and we do not provide a child mode, under-16 accounts, or features designed for children.
- Store age ratings and in-app terms reflect this audience. We rely on those controls and on truthful account use — Sylera does not perform government ID age verification.
2. What Sylera is (and is not)
Sylera helps collectors search Pokémon cards, manage a Vault, Chase cards, find other collectors, coordinate deals in chat, and scan physical cards with the camera.
Sylera is not:
- A social network for children
- A dating or anonymous stranger-chat app
- A place to share personal photos or media albums with other users
3. Chat and user-generated content
- Collector chat is text messaging between signed-in users (for example to discuss a card or deal).
- Users cannot exchange photos or other media in chat. There is no customer-to-customer photo sharing feature.
- An automatic filter blocks messages that contain vulgar or abusive language covered by Sylera’s chat rules.
- Users can report messages (and related conversation context) from inside the app. Reports are stored for moderation and are not readable by other collectors.
- Optional public profile details (such as nickname, city, bio, or avatar) are separate from chat media sharing. Profile photos are not a chat photo-exchange feature.
4. Camera and card scanning
The device camera is used for Pokémon card scanning and recognition. Scan images are processed on the device for that purpose. Sylera does not use the camera as a way for collectors to send photos to each other in chat.
5. Child sexual abuse and exploitation (CSAE)
Sylera prohibits child sexual abuse and exploitation material and any sexualization of minors. We do not allow grooming, solicitation, or sharing of sexual content involving anyone under 18.
Because chat is text-only and users cannot send photos to each other in chat, the main UGC surface for this risk is written messages. We address that through language filters, in-app reporting, and account enforcement as described below.
6. Reporting and enforcement
- In the app: report a message (or conversation) using the report controls in chat.
- By email: contact support@sylera.co.il if you cannot use in-app reporting. Include your nickname if you have one and a short description of what happened. Do not send illegal images by email.
- Sylera may restrict, suspend, or delete accounts that violate these standards or our terms. Illegal activity may be reported to competent authorities when required by law.
7. Privacy
How Sylera handles account, chat, report, and scanner-related data is described in the Privacy Policy.
8. Contact
Questions about this page or about safety in Sylera: support@sylera.co.il. See also Support.